At Lexus of Tulsa, it’s easy to see that quality goes far beyond the services they provide. After 22 years in the automotive business, this 88 employee dealership understands the value in the customer experience.

From the minute you walk in, you can see why their customers continue to come back. The Customer Lounge is one of three waiting rooms that include gourmet coffee, a conference room and an internet café with free wi-fi. In addition to a courtesy shuttle and loaner cars, there are 37 trained technicians on-site and numerous bays to get customers in and out in no time. Customers also have the added convenience of ordering parts, scheduling service appointments and more on their website.

After speaking with General Manager, Dave Litzinger, we learned about the recent overhaul that took place. After four years of renovations, the new and improved Lexus of Tulsa opened its doors again in March, 2010. Expanding its size to an astonishing 80,000 square feet, the site now equips that latest state of the art technology, enabling them to service all of their customers’ needs as efficiently as possible. Also following the standards set forth by Lexus, their clientele is guaranteed top-quality service from their knowledgeable and helpful staff.

Another seasoned staff member is Parts Manager, Rich Epperson, who has had a long-standing partnership with WURTH USA for over 15 years. Working alongside Sales Representative Stuart Arnold, he notes the positive impact of working with him, “Working with Stuart is like having an extra consultant on the job, stated Rich, “He really has a positive impact and I enjoy working together with him”.

When asked about their must-have WURTH products Rich said, “Everything we’ve received has been a great product. If it wasn’t, we’d be looking elsewhere!” When asked about the importance of quality, he stated, “Quality comes first. You’ll always find someone cheaper, but it’s the quality that matters most.”

Whether it’s hardware, chemicals, fasteners, or special value-added programs, Lexus of Tulsa knows that in order to compliment quality service, you must be using quality products.

For more information on Lexus of Tulsa, visit www.lexusoftulsa.com. You can also find them on Facebook and Twitter.